ViRaTec presents the MIYO Expert Mode and takes customer service to a new level

In the new “Expert Mode” of the MIYO app, additional functions are now available that enable MIYO to be set up individually. We have also added a ticket system to our proven customer service.

We at viRaTec not only used the summer to enjoy our lush green gardens. We have also dealt intensively with the optimization of our products and services, because after the season is before the season. In order to adapt MIYO's functions even more individually to the needs of your plants, the brand new ”Expert Mode” is now available in the MIYO app. Here is an overview of the new setting options:

  • With the integration of an on / off slider for the weather forecast, you can now determine for yourself whether the forecast should be taken into account to control the irrigation or not. However, it must be noted that storm and rain probabilities are not taken into account as soon as the weather forecast is switched off.
  • The consideration of the battery charge can now be switched on and off with an on / off slider. The reason for this is as follows: For safety reasons, the automatic watering only works if the average duration of the battery charge exceeds two hours per day, per week. This function can now be deactivated. But ATTENTION: We advise against a permanent deactivation, because in the worst case the battery of the valve could become empty during operation and the valve can no longer close. Please use this new function only for test purposes or when we ask you to do so
  • There is now a separate button in the app for restarting the MIYO Cube. Pressing this button for seven seconds initiates a restart (no factory reset), so all data and settings are retained. The restart is complete as soon as all three green LEDs for “Power”, “Radio” and “Cloud” on the top of the cube light up again, or the cube can be reached again with the app.
  • The "Link-Mode" is another new function of the MIYO app. , With this function, an additional user can also be taught in and connected to the cube remotely. In the first step, your app must already be connected to the cube. Now you press the button "Link-Mode". Person B can now also start the installation. Please make sure that during the installation (as usual) the MAC address of the cube must be entered under the menu items System Settings -> Garden Management.

Customer service with a ticket system

As already mentioned in the introduction, we are raising our proven viRaTec customer service to a new level and expanding it with a modern ticket system. As soon as one of our customers or partner companies contacts us with a service request, a ticket will be created in our system in the future, which will record all the information required to process the request. In this way, inquiries and tasks can be delegated to the right employee more quickly and the processing status is monitored. From now on you can enjoy a faster and more targeted solution to your concerns and an even higher quality of service. You can now track the current status of your ticket online. As a start-up company and think tank for future-oriented IoT solutions, we are once again living up to our claim to work innovatively, quickly and with our finger on the pulse.

Leave a comment

Please note, comments must be approved before they are published