Privacy policy

Thank you for your interest in our website and our products. The protection of your personal data is a special concern for MIYO. We operate most business processes internally and have outsourced only a few tasks to established service providers. This minimizes the need to share data with third parties. Our website complies with the applicable international data protection regulations.

For technical and business reasons, it is still necessary to collect general and personal data. We explain how we collect and use data in this privacy policy.

1. What personal data do we collect?

We only collect personal data if you actively provide it to us, e.g., during registration or purchase. We generally do not store indirect personal information – except for the IP address, whose storage is technically necessary to provide the website.

To protect your data, we use encryption and access restrictions.

Personal data includes, among others:

  • Contact data: name, postal address, billing address, delivery address, phone number, email address
  • Financial data: payment information, card data, transaction details
  • Account information: username, password, security settings
  • Transaction information: products you view, add to cart, purchase, return, or cancel
  • Communication with us: content of your inquiries to our customer support
  • Device information: IP address, browser, operating system, unique device identifiers
  • Usage information: how you interact with our website and services

2. Cookies

We use cookies to facilitate your use of the website and improve our offerings.

  • Technically necessary cookies: ensure the site functions (e.g., shopping cart, language settings). You cannot disable these.
  • Personalization cookies: store, for example, location data and make your visit more comfortable.
  • Marketing cookies: record which products you are interested in. This allows personalized ads from partners like Google, Microsoft, or Meta to be shown to you. Shopify, as the host of our website, also has access to these cookies. If you are logged into any of these services in your browser, data can be linked to your profile.
  • Analytics cookies: help us understand how visitors use the site (e.g., which pages are viewed, duration of stay, origin). This helps us improve our content and use marketing budgets more efficiently.

3. Use and sharing of your data

We use your personal data exclusively to:

  • answer your inquiries,
  • process contracts,
  • ensure technical administration.

Data is only shared with third parties if necessary for contract processing (e.g., payment service providers, shipping) or if we are legally obliged to do so.

You will only receive newsletters or advertising if you have explicitly subscribed to them. You can unsubscribe at any time free of charge via our website or by email/letter (contact details below).

4. Your rights

You can request information about the data stored about you at any time. In addition, under the GDPR, you have the right to:

  • correct incorrect data,
  • deletion ("right to be forgotten"),
  • restriction of processing,
  • data portability,
  • withdraw your consent (with effect for the future).

Please contact us by email or letter at the address below.

5. Social networks

We embed icons from social networks (e.g., Facebook, Instagram). Only when you click on one of these icons is a connection established to the respective platform and data such as your IP address or cookies are transmitted.

6. Web analytics

For statistical evaluation, we use services from Google, Microsoft, and Meta. The statistics provided to us do not contain directly personal data.

Vienna, 16.08.2025

Contact

If you have questions about our data protection procedures or this privacy policy or if you want to exercise any of your rights, please contact us:

Phone: +43 1 5237237
Email: janik@miyo.garden
Mail: Lützowgasse 14 / 3rd floor, 1140 Vienna, Austria

In accordance with applicable data protection laws, we are responsible for your personal data.