Right of withdrawal
Cancellation (withdrawal) instructions for the purchase of goods
- Right of withdrawal
- Consequences of withdrawal
- Exclusion or premature expiry of the right of withdrawal
- Withdrawal form
Consumers are entitled to a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity:
1 Right of withdrawal
1.1 You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods (in the case of partial deliveries, the last goods).
1.2 To exercise your right of withdrawal you must contact us
Lützowgasse 12-14 - 1140 Vienna - Austria
T: +43 (1) 5237 237 200
by means of a clear declaration (e.g. a letter sent by registered mail or e-mail) about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
1.3 In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
2 Consequences of the withdrawal
2.1 If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract.
2.2 For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
2.3 You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
2.4 You shall only be liable for any loss in value of the goods if such loss in value is due to the handling of the goods which is not necessary for the inspection of the quality, characteristics and functioning of the goods.
3 Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union, unless the law of the country in which the consumer has his habitual residence provides for a right of withdrawal.
4 Cancellation form
If you wish to cancel the contract, please fill out and return this form.