Now New - MIYO Expert Mode Takes Customer Service to a New Level

In the new "Expert Mode" of the MIYO app, additional functions are now available that make it possible to set up MIYO individually. In addition, we have expanded our proven customer service with a ticket system.

The MIYO developers have not only used the summer to enjoy our lush green gardens. They also worked intensively on optimizing our products and services, because after the season is before the season. In order to adapt MIYO's functions even more individually to the needs of your plants, there is now the brand new "Expert Mode" in the MIYO app. Here is an overview of the new settings:

• With the integration of an on/off slider for the weather forecast, you can now determine yourself whether the forecast should be taken into account for controlling the irrigation or not. However, it must be noted that storm and rain probabilities are also not taken into account as soon as the weather forecast is switched off.
• Also the consideration of the battery charge can now be switched off and on with an On/Off slider. This has the following background: For safety reasons, automatic watering only works if the average duration of the battery charge exceeds two hours per day, per week. This function can now be deactivated. But ATTENTION: We do not recommend a permanent deactivation, because in the worst case the battery of the valve could become empty during operation and the valve then can no longer close. Therefore, please use this new function only for test purposes or when we ask you to do so.
• For a restart of the MIYO-Cube there is now a separate button in the app. Pressing this button for seven seconds initiates a restart (no factory reset), therefore all data and settings are retained. The restart is completed as soon as all three green LEDs for "Power", "Radio" and "Cloud" on the top of the cube light up again, or the cube can be reached again with the app.
• Link mode" is another new function of the MIYO app. With this function, an additional user can also be taught and connected to the Cube remotely. To do this, your app must already be connected to the cube in the first step. Now press the "Link mode" button. Person B can now also start the installation. Please note that in the course of the installation (as usual) the MAC address of the cube must be entered under the menu items System Settings -> Garden Management.

Customer service with ticket system

As mentioned in the introduction, we are taking our proven customer service to a new level and expanding it with a modern ticket system. As soon as one of our customers or partner companies contacts us with a service request, a ticket will be created in our system in the future that records all the information required to process the request. This way, requests and tasks can be delegated to the right employee faster and the processing status is monitored. From now on, you can enjoy faster and more targeted resolution of your concerns and an even higher overall quality of service. You can now track the current status of your ticket online. As a start-up company and think tank for forward-looking IoT solutions, we are once again living up to our claim of working innovatively, quickly and with our finger on the pulse.